Ordering Information

• At Kambroo Plants we have a passion for growing plants and strive to deliver top quality plants to our customers.
• The sizes of the plants offered are indicated in the descriptions of the products.
• The product photo is normally that of our mother plants, unless indicated otherwise.
• Please note that the colouration of some plants may be seasonal, some at their best in summer and others in winter, thus could vary from the product photos.
• All plants supplied are well grown and free of pests and diseases.
• Plants are sent bare-root and will be lifted and cleaned (and washed for export) before shipping.

Shipping methods:

We make use of two renowned local shipping services, please select your preferred option during checkout:

Postnet

• Counter to counter service with PostNet @ R120
• PostNet parcels are normally sent on Tuesdays and on Thursdays.
• Please provide us with the name of your preferred PostNet Branch.

The Courier Guy

• Fast and convenient Door to door service with The Courier Guy @ R135
• The Courier Guy parcels are normally sent from Tuesdays to Thursdays.

Payment Methods:

We accept payment by Payfast, PayPal and EFT payments

Order Processing:

• Orders will only be processed once full payment for your order, the shipment cost and the phyto-sanitary cost has been received.
• Forgive us for the slow pace, exporting has adopted a lot of admin work which unfortunately slows down the process. This includes the lengthy electronic phyto applications, online bookings for shipments, filling of customs declaration forms, two printed copies of the phytos, invoices, permits and the shipment waybills.

Payment Methods:

• We accept PayPal, we regret no Credit Card payments at this time. The shipping cost (for less than 1kg) will be added during checkout, the option for Phyto-sanitary certificate will also be given during this process.

Shipping notes:

• The shipping costs vary according to different destinations, please check your cart to see the shipping cost for parcels less than 1kg in weight. The shipping costs may vary due to fluctuations in exchange rates.
• You will be charged a standard average shipping rate, however, in the case of larger orders exceeding the average shipping cost, you will be invoiced for the balance before your order will be shipped.
• We can not take any responsibility for delivery problems, customs delays and any costs involved by customs in the destination country.
• We do not send parcels without a Phyto-sanitary Certificate. Where a customer's country requires that the customer has an import permit, we will not be able to apply for a Phyto-sanitary Certificate without the required documentation.

European Union:

• Shipments to the European Union requires a Phyto-sanitary Certificate which we obtain from our Department of Agriculture. The cost of a Phyto-sanitary certificate for 2022 is $35.00 per order, independent of the number of plants.
• Orders are shipped with either DHL or Mailwise, depending on the country.
• Effective from the 1^st of July  2021, there will be a VAT De Minimis Removal The abolition of the 22 Euros VAT De Minimis for imports into EU Resulting in formal customs clearance for all Inbound EU shipments and levying VAT.

          France - We can ship with DHL

          Germany - Very high custom costs by courier, we will use Mailwise

          Spain - Prohibited by courier, we will use Mailwise

Japan:

• Shipments to Japan requires a Phyto-sanitary Certificate which we obtain from our Department of Agriculture. The cost of a Phyto-sanitary certificate for 2022 is $35.00 per order, independent of the number of plants.
• Orders are shipped with Mailwise Global. Mailwise is a very reliable service, shipments are sent by air to the United Kingdom from where the parcels are redirected to their destinations. A tracking number will be sent to you as soon as possible, in the case of Mailwise shipments, tracking numbers can only be supplied when parcels are redirected from the UK. Delivery usually takes two to three weeks.

United Kingdom:

• Shipments to the UK requires a Phyto-sanitary Certificate which we obtain from our Department of Agriculture. The cost of a Phyto-sanitary certificate for 2022 is $35.00 per order, independent of the number of plants.
• New UK Regulations requires that the customer registers for PEACH, please follow the link below for more information. https://planthealthportal.defra.gov.uk/eu-exit-guidance/imports/peach-user-guide/
• Orders are shipped with Mailwise Global. Mailwise is a very reliable service, shipments are sent by air to the United Kingdom from where the parcels are redirected to their destinations. A tracking number will be sent to you as soon as possible, in the case of Mailwise shipments, tracking numbers can only be supplied when parcels are redirected from the UK. Delivery usually takes two to three weeks.

United States of America:

• Shipments to the USA requires a Phyto-sanitary Certificate which we obtain from our Department of Agriculture. The cost of a Phyto-sanitary certificate for 2022 is $35.00 per order, independent of the number of plants.
• For orders of 12 plants or less, customers do not require an import permit, for orders of 13 plants and more, the import permit of the customer is required to apply for the Phyto-sanitary Certificate.
• Orders are shipped with DHL. This is a very fast and reliable service. A tracking number will be available once the parcel has been collected. Delivery usually takes 7 to 14 days depending on customs.

• Because of the fact that we have no control over the shipment after leaving our country, we cannot take responsibility for delays, customs charges or other problems at customs or the delivery systems in the country of destination.